Flagship Driver Privacy Policy

Flagship Driver is provided by Flagship Transfers Limited as part of Flagship Dispatcher. The transport operator that issued your driver account also controls the driver and booking information it enters.

Information we process

We process account and contact details, assigned bookings, journey status updates, notification identifiers, selected photos and documents, checklist evidence and precise location during a live journey.

How information is used

Information is used to authenticate you, provide assigned work and navigation, communicate journey progress, support safety and service records, and provide support. We do not sell personal information or use it for cross-app advertising tracking.

Location

When a driver selects Driver On Way, the app starts sharing the device's precise location with the transport operator responsible for the booking. The operator may also make the assigned vehicle location visible to that booking's customer. Sharing continues while the live journey is active, including when the app is minimised. On Android, a persistent notification is displayed while location sharing is active. Sharing stops when the driver marks the customer as dropped off, marks the booking as no show, or otherwise ends the live journey. Location is not used for advertising. You may deny or withdraw location permission in device settings, but live journey features will then be unavailable.

Display over other apps on Android

Drivers may optionally allow Flagship Driver to display a small active-job panel over Google Maps or another navigation app. The panel shows relevant booking details and journey-status controls so the driver does not need to repeatedly switch apps while navigating. It is used only when the driver starts navigation for an active booking, is not required to use navigation, and can be disabled at any time in Android Settings.

Sharing and retention

Information is shared only with the operator responsible for the work, the customer assigned to a booking where live vehicle tracking is enabled, and service providers needed to operate the app. These providers include secure infrastructure and storage providers, Google Firebase for push notifications, and mapping or navigation providers selected by the driver. These providers must protect information consistently with this policy and applicable law. We do not sell personal information or share it for behavioural advertising.

Account and operational information is kept while the driver account is active and afterward only for as long as needed for operations, safety, disputes, fraud prevention, tax, licensing or another legal obligation. When it is no longer required, it is deleted or irreversibly anonymised. Live-location records are not retained longer than needed for trip operations, safety and dispute handling.

Security

Data is transmitted over encrypted HTTPS connections. Authentication credentials are stored using platform-protected secure storage, access is restricted to authorised users and service providers, and reasonable technical and organisational safeguards are used to prevent unauthorised access, alteration or disclosure.

Your rights and deletion

You may request access, correction or deletion from your operator. In the app, open Menu → Privacy & account → Request account deletion, or use the public account deletion page if you cannot sign in. Verified deletion requests are processed within 30 days. Your login, profile image, uploaded driver documents, notification identifiers and live-location records are deleted or anonymised. Booking, payment, tax, safety, fraud-prevention or dispute records may be retained only where legally required or otherwise lawfully necessary, with identity removed where possible.

You can withdraw camera, photo, notification and location permissions in device settings. Ending a live journey stops location sharing. Withdrawing an optional permission may make the related feature unavailable.

Contact

Email flagshipdispatcher@gmail.com or use the support email supplied by the transport operator that manages your account.